Help & Support

Frequently Asked Questions
Please refer to our FAQ page.

Order and Payment
Most major credit card payments are accepted through Paypal. Paypal is a secure internet payment method and takes only minutes to set up if you are not a member, you can use your credit card through Paypal without needing membership. If you do become a member of Paypal then you can use it to pay rather than using your credit card each time.

We accept Google Checkout. Google Checkout is simple secure and very quick to use. When you are finished shopping and are ready to pay, click on Google Checkout button. Sign in with your Google Checkout username and password. If you do not have a Google Checkout account, you can create one. This will be the only time you need to enter your details. Confirm your delivery and payment info with a simple click on the "Place your order now" button. Once you have completed your order you can continue shopping. You can track the progress of your order in your Google Checkout account or on the Cool Collectable Toys website.

Offline Payments- Cool Collectable Toys accept only UK cheques and Postal Orders. If you want to pay with one of these methods please select the appropriate method in the shopping cart. It is recommended that you print your order for future reference. For cheque payments your order will be despatched as soon as monies are cleared. All cheques, Postal orders must be paid to Richard Maclean and not Cool Collectable Toys.

We can only accept payment using Paypal or Google Checkout for items being sent by 1st class recorded delivery, Special delivery, International posting options.
We cannot accept Paypal or Google Checkout if sending by large parcel delivery (standard parcel).
If sending items by large parcel delivery items must be paid by Cheque or Postal Order.

Postage and Packaging
All orders will be despatched within 24-48 hours of receiving payment. We do not deliver to PO BOX addresses. We will e-mail you as soon as your item has been despatched.
Most items will be dispatched by Royal mail recorded delivery or International Signed For Airmail. Our liability for any delay or failure to deliver or damage is limited to the value of what the postal delivery service covers which normally is £32-£34 outwith extra insurance. We have five postal options available at the checkout. For the UK customer we have Special delivery option this offers an initial insurance up to the value of £500. Our second option for UK customer is recorded delivery this only covers up to £32, Standard Parcel or Large parcel delivery covers up to the value of £34 but we will automatically insure the item to its value with no extra charge. Large parcel delivery is only for orders over 1kg in weight, it will say under the description of the item when you can choose this option, for multiple items please contact us if you are unsure what postage option would be appropriate. We can only accept payment by Cheque or Postal Order if choosing large parcel delivery. We cannot accept payment via Paypal or Google Checkout if sending your items by large parcel delivery. For International customers we have "International signed for" which is available to Europe and the rest of the world, this automatically covers up to value of your item/s. Our advice is for you as a customer you need to decide what is best for you. We would advise that you ask for insurance covering the value of your item, as we can only offer what your item is covered for if it goes missing or is damaged. Online tracking is available for all orders. We always try and keep postage costs down, we do not charge a handling fee just what it costs to post and package. If you need insurance over the value of £32 then you can contact us before buying the item so we can calculate the overall postage.
Regarding undelivered items we will pay compensation to the value of what the item/s were insured for only when Royal Mail have confirmed that the item is lost.

Returns Policy
Cool Collectable Toys offer a 7 day returns period on all products sold. If you are not happy with your purchase, please contact us within the 7 days of receiving your product. The cost of the purchase will be refunded either by cheque, Google Checkout or through Paypal only. Postage costs for returns are not refundable.

Terms and Conditions
Please refer to our terms and condition page.

Privacy Policy
Please refer to our privacy policy page.

Contact Us
Please use the online contact form to contact us.